Talk to a real person
Include the email connected to your account and a short description of what happened. Screenshots are helpful, but never send your password.
Frequently asked questions
I did not receive my verification email.
Check spam and promotions folders, confirm the address was entered correctly, then request a new verification message in Lexelo. Allow a few minutes before retrying.
Why did I play against an AI opponent?
Lexelo first searches for a compatible learner. If a match is not found quickly, the app clearly identifies an AI opponent so you can start without a long wait.
How does difficulty change?
Your selected or placement level establishes the starting point. Accuracy, response consistency, and recurring mistakes then influence which skill and difficulty appear next.
How do I report a faulty question?
Use the flag button shown during a question or email support with the question text, language, and why you believe more than one answer may be valid.
How can I delete my account?
In the Lexelo app, go to Profile → Settings → Delete account and follow the confirmation steps. Account deletion is permanent and removes your account and associated progress. If you cannot access your account or the app, email support@lexelo.tech for help.